IPad Technical Support Lead

Location:Fort Worth, Texas

Skills:  

Job Description:

Provide support for the iPad device and application lead roles within IT Global Solutions for the enVision initiative.

This includes but is not limited to:

• Monitoring and servicing support queues for iPad device and application workstreams and enVision deployments.
• Manage application content updates as directed by iPad application lead.
• Execute ad-hoc device deployments at the direction of the iPad devic lead.
• Various other tasks as required at the direction of the Manager, Digital Marketing & eCommerce.


Skills:

• Experience with iPad and/or other iOS based devices Required.
• iPad, Mobility, Enterprise iPad deployment Strongly preferred.
• Remedy, Magic, or incident tracking experience Strongly preferred.
• Experience with Mobile Iron or other MDM platform a plus.
• Sharepoint experience/expertise a plus.
• Excellent communication, troubleshooting and customer service skills Required.
• Advanced Apple iPad/iOS knowledge, skills, and experience or demonstrated ability to quickly absorb new technology.
• Experience with software system administration and/or software vendor management a plus
  
  Education:

• Bachelor’s degree preferred